To use teletherapy services, you will need a smart phone/computer/tablet that has a working speaker, camera and microphone. You will also need an active email account.
If you are using a smart phone, Ipad or tablet, you will need to download the Zoom app onto that device. This is required to be able to participate.
At the time, or a few minutes before your appointment time, you will receive an email from your counselor to join the session. You will need to click on the link in the email. If you are using your phone, it will take you directly to your session. If you are using a desktop computer, after clicking the link in your email it should ask you what program you want to run and you should be able to click on Zoom. It will then take you to your session, where you will click on Join with Computer Audio.
If something should happen during the session and you are disconnected, you therapist will try to reconnect. You do not have to do anything. If your therapist is unable to reconnect, you will be called by office staff to reschedule.
If you have not already signed a consent form for teletherapy, one will be emailed to you. Please sign it and email it back to the office as soon as possible.
As this is new to all of us, know that we are doing our best to make sure you get the continued care you need. Thank you for trusting us for your mental health wellness.
